AI Conversation Features

Supplemental Terms and Conditions

Last Updated: October 2, 2026

These AI Conversation Features Supplemental Terms and Conditions (“AI Terms”) govern your access to and use of the artificial intelligence-powered conversation, tutoring, feedback, assessment, translation, conversation bots, and related features (collectively, the “AI Conversation Features”) provided by Lingro LLC, a New York limited liability company and its affiliates, subsidiaries, successors, and assigns (“LingroLearning,” “Lingro,” “we,” “us,” or “our”).

These AI Terms supplement LingroLearning’s general Terms of Use, Privacy Policy, and any other applicable agreements. In the event of a conflict between these AI Terms and the general Terms of Use, these AI Terms will govern with respect to the AI Conversation Features.

By accessing or using the AI Conversation Features, you agree to be bound by these AI Terms.

For the purpose of these AI Terms, the following definitions apply:

• "Services" means all software, platforms, applications, content libraries, AI features, and related offerings made available by LingroLearning, whether accessed via browser, mobile application, API, or otherwise.
• "Institution" means a school, school district, college, university, or other educational organization that has entered into a separate agreement or subscription with LingroLearning on behalf of its instructors and students.
• "Instructor" means a teacher, professor, tutor, or other educational professional who uses the Services to assign, manage, or monitor student activity.
• "Student" means an individual who uses the Services for language learning purposes under the supervision of an Instructor or Institution.
• "User" means any individual who accesses or uses the Services, including Institutions, Instructors, and Students.
• "Student Data" means any information directly related to an identifiable student that is submitted to, collected by, or generated through the Services, including educational records as defined under FERPA.
• "AI Conversation Features" means the interactive, AI-powered language practice tools within the Services, including text-based and voice-based conversation bots built on third-party AI models.
• "Account" means a registered user profile through which a User accesses the Services.
• "Institutional Agreement" means any separately executed order form, data processing agreement, or contract between LingroLearning and an Institution.

1. Description of AI Conversation Features

The AI Conversation Features are designed to facilitate language learning and practice through automated conversations, exercises, feedback, corrections, translations, pronunciation guidance, and similar educational interactions. They are intended to simulate realistic conversational scenarios, provide corrective feedback, and support vocabulary and grammar acquisition.

The AI Conversation Features may use machine learning models, large language models, speech recognition technologies, text-to-speech technologies, and other automated systems provided by LingroLearning and/or third-party service providers.

The AI Conversation Features are intended for educational and informational purposes only and are not intended to provide professional, legal, medical, financial, immigration, employment, or other regulated advice. The AI Conversation Features do not have a memory of prior conversations unless such functionality has been explicitly enabled and disclosed.

2. AI Disclosure

You acknowledge and agree that:

(a) The AI Conversation Features generate responses automatically using artificial intelligence and machine learning technologies.

(b) Responses may not be reviewed, approved, endorsed, or monitored by a human instructor before being presented to you.

(c) AI-generated responses may contain inaccuracies, omissions, biases from underlying training data, mistranslations, culturally inappropriate phrasing, outdated information, or other errors.

(d) The AI Conversation Features may generate content that appears authoritative or human-like but may nevertheless be incorrect or inappropriate.

(e) LingroLearning does not guarantee the accuracy, completeness, reliability, suitability, legality, or educational effectiveness of any AI-generated output.

(f) The AI Conversation Features are intended to supplement, not replace, human language instruction, independent study, or professional judgment.

(g) You should approach AI-generated feedback critically and consult your Instructor with questions about correctness or appropriateness.

3. Eligibility and International Use

You are responsible for ensuring that your use of the AI Conversation Features complies with all applicable laws, regulations, and rules in the jurisdiction from which you access the services.

The AI Conversation Features may not be available in all countries, languages, or regions. LingroLearning reserves the right to limit, modify, or discontinue access to the AI Conversation Features in any jurisdiction at any time.

If you access the AI Conversation Features from outside the United States, you acknowledge that your information may be transferred to, processed in, and stored in the United States and other countries where LingroLearning or its service providers operate.

4. User Content

You may provide text, audio, images, prompts, responses, recordings, assignments, and other content to the AI Conversation Features (“User Content”).

You retain ownership of your User Content, subject to the rights granted in these AI Terms.

You represent and warrant that:

(a) You own or control all rights necessary to submit the User Content;

(b) Your User Content does not violate any law, regulation, contract, or third-party right;

(c) Your User Content does not infringe any intellectual property, privacy, publicity, confidentiality, or other rights of any person or entity; and

(d) You have obtained all required permissions and consents for any personal information contained in the User Content.

5. License to User Content

To provide, operate, maintain, improve, secure, and support the AI Conversation Features, you grant LingroLearning a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, process, analyze, modify, adapt, transmit, display, and create derivative works from your User Content.

This license continues for as long as reasonably necessary to provide the services and fulfill the purposes described in these AI Terms and the Privacy Policy.

6. AI Outputs and Ownership

Subject to your compliance with these AI Terms and applicable law, LingroLearning assigns to you any rights it may have in the AI-generated content specifically produced for you through your use of the AI Conversation Features (“Output”).

The foregoing assignment is limited to the extent such rights are legally transferable and does not apply to:

(a) The AI models, algorithms, software, systems, or underlying technology;

(b) LingroLearning intellectual property;

(c) Third-party intellectual property;

(d) Generic concepts, methods, ideas, language-learning techniques, prompts, workflows, or know-how; or

(e) Output generated for other users.

You acknowledge that:

(i) AI-generated Output may be similar or identical to content generated for other users;

(ii) Similarity of outputs does not grant you ownership rights over content generated for others; and

(iii) LingroLearning does not warrant that any Output is unique or eligible for intellectual property protection.

You are solely responsible for evaluating the appropriateness of any Output before relying on, publishing, sharing, or otherwise using it.

7. LingroLearning Intellectual Property

The AI Conversation Features, including all software, models, interfaces, content, trademarks, service marks, logos, technology, training materials, and related intellectual property, are owned by or licensed to LingroLearning and are protected by applicable intellectual property laws.

Except as expressly permitted by these AI Terms, you may not:

(a) Copy, reproduce, distribute, sell, lease, sublicense, or commercialize the AI Conversation Features;

(b) Reverse engineer, decompile, disassemble, or attempt to discover source code, model weights, training data, or system architecture;

(c) Remove or alter proprietary notices;

(d) Use the AI Conversation Features to develop or train competing products or services; or

(e) Extract data, outputs, or content through automated means except as expressly authorized.

8. Data Usage and Model Training

LingroLearning may use User Content, interaction data, usage information, feedback, corrections, performance metrics, and related information to:

(a) Provide and operate the AI Conversation Features;

(b) Improve educational quality and user experience;

(c) Develop new features and products;

(d) Monitor performance, safety, security, and abuse;

(e) Conduct analytics and research; and

(f) Train, fine-tune, evaluate, test, or improve machine learning and artificial intelligence systems.

Where required by applicable law, LingroLearning will obtain any necessary consent before using personal data for model training or similar purposes.

LingroLearning may also create aggregated, anonymized, de-identified, or statistical information from user interactions and use such information for lawful business purposes.

If LingroLearning offers a setting that permits users to opt out of certain training uses, such opt-out will apply only as described in the applicable policy or settings interface.

LingroLearning does not sell, license, or otherwise transfer conversation data to third parties for any commercial purpose other than to provide and operate the AI Conversation Features.

9. Privacy and Personal Information

Your use of the AI Conversation Features is subject to LingroLearning’s Privacy Policy.

You should not submit highly sensitive information to the AI Conversation Features unless expressly permitted by LingroLearning.

Without limiting the foregoing, you should avoid sharing:

• Government identification numbers;
• Financial account information;
• Passwords and authentication credentials;
• Highly sensitive health information;
• Confidential business information;
• Trade secrets;
• Information about minors unless authorized and legally permitted; and
• Any information that you are not authorized to disclose.

10. Acceptable Use Policy

You may not use the AI Conversation Features to:

(a) Violate any law, regulation, or third-party right;

(b) Harass, threaten, abuse, exploit, or harm others;

(c) Generate, distribute, or promote unlawful, fraudulent, deceptive, or misleading content;

(d) Create or disseminate hateful, discriminatory, violent, extremist, sexually explicit, or abusive content;

(e) Infringe intellectual property, privacy, publicity, or contractual rights;

(f) Generate malware, malicious code, phishing materials, or unauthorized access tools;

(g) Attempt to manipulate, “jailbreak,” or circumvent safety measures, access controls, or usage restrictions;

(h) Upload viruses, harmful code, or other disruptive materials;

(i) Impersonate any person or entity;

(j) Submit content intended to manipulate, probe, extract, or discover confidential aspects of the AI systems;

(k) Input personal information about you or others beyond what is necessary for the language learning task at hand;

(l) Record or share AI conversation sessions outside the platform without prior consent from LingroLearning and/or your Institution;

(m) Use the AI Conversation Features in a manner that could interfere with the operation of the Services; or

(n) Use the AI Conversation Features for any high-risk activity where inaccurate output could reasonably result in death, personal injury, legal liability, or significant financial harm.

Violations may result in suspension of access to AI Conversation Features, and in serious cases, suspension or termination of the Student's Account.

11. Educational Use Disclaimer

The AI Conversation Features are educational tools intended to support language acquisition and practice.

LingroLearning does not guarantee that:

(a) Any user will achieve a particular level of language proficiency;

(b) Any translation is accurate;

(c) Any pronunciation assessment is correct;

(d) Any educational recommendation is appropriate for a particular learner; or

(e) Any examination, certification, academic, or professional outcome will be achieved.

Individual learning results will vary.

12. Monitoring and Enforcement

LingroLearning may monitor, review, filter, suspend, restrict, remove, or investigate use of the AI Conversation Features to enforce these AI Terms, comply with legal obligations, protect users, maintain security, or improve service quality.

LingroLearning may suspend or terminate access to the AI Conversation Features at any time if it reasonably believes a user has violated these AI Terms or applicable law.

13. Third-Party AI Providers

The AI Conversation Features are built using:

• Anthropic's Claude large language model, which powers the text understanding and response generation capabilities of the conversation bots; and
• ElevenLabs voice synthesis technology, which powers the audio output of voice-based conversation bots.

Your use of the AI Conversation Features is subject not only to these AI Terms but also to the acceptable use policies of Anthropic and ElevenLabs, which are found at https://www.anthropic.com/legal/aup and https://elevenlabs.io/terms-of-use, respectively. By using these features, you agree not to engage in any conduct that would violate those policies.

LingroLearning may share User Content and related data with such third-party providers as necessary to deliver the AI Conversation Features, subject to applicable agreements and privacy protections.

LingroLearning is not responsible for interruptions, limitations, errors, or changes caused by third-party providers.

14. Voice Features and ElevenLabs

Certain AI Conversation Features include synthesized voice output generated by ElevenLabs technology. These voices are algorithmically generated and do not represent any real person. No voice biometric data belonging to any User is collected for voice synthesis purposes. Where voice input is enabled, Students' spoken audio is transmitted to LingroLearning's servers and processed for the purposes described herein. Audio data is treated as Student Data and is subject to the same protections. Audio recordings of students are subject to applicable state laws governing biometric or audio data (including, where applicable, the Illinois Biometric Information Privacy Act and equivalent laws). Institutions operating in jurisdictions with such laws are responsible for ensuring that appropriate consents have been obtained prior to enabling voice features for their students. Students can opt out of voice features at any time and request a text-only version. Students who have concerns about voice data collection should raise them with their Instructor or Institution before using voice-enabled features.

15. No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AI CONVERSATION FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

LINGROLEARNING DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

• ACCURACY;
• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• AVAILABILITY;
• RELIABILITY; AND
• ERROR-FREE OPERATION.

LINGROLEARNING DOES NOT WARRANT THAT THE AI CONVERSATION FEATURES WILL PRODUCE ACCURATE, COMPLETE, CONSISTENT, OR SUITABLE RESULTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINGROLEARNING AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF LINGROLEARNING ARISING OUT OF OR RELATING TO THE AI CONVERSATION FEATURES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LINGROLEARNING FOR ACCESS TO THE AI CONVERSATION FEATURES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify, and hold harmless LingroLearning and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

(a) Your use of the AI Conversation Features;

(b) Your User Content;

(c) Your violation of these AI Terms;

(d) Your violation of applicable law; or

(e) Your infringement or misappropriation of any third-party rights.

18. Changes to AI Conversation Features

LingroLearning may modify, replace, enhance, restrict, suspend, or discontinue any AI Conversation Feature at any time without liability.

LingroLearning does not guarantee continued availability of any particular AI model, functionality, language, capability, or feature.

19. Logging and Storage of Conversations

AI conversation sessions — including both text inputs and voice interactions — are logged and stored by LingroLearning. This storage serves the following purposes:

1. Enabling Instructors and Institutions to review Student progress and engagement;
2. Safety monitoring and detection of policy violations;
3. Quality assurance and debugging of the AI Conversation Features;
4. Improvement of the Services as described in these AI Terms.

Institutions may request access to, or deletion of, conversation logs in the same manner as other Student Data.

20. Governing Law and Dispute Resolution

These AI Terms shall be governed by the laws specified in LingroLearning’s general Terms of Use, without regard to conflict-of-law principles.

Nothing in these AI Terms limits any mandatory consumer rights that may apply under local law.

21. Severability

If any provision of these AI Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

22. Feedback

LingroLearning continuously works to configure and fine-tune AI prompts and guardrails to ensure age-appropriate and educationally appropriate outputs. However, no AI system is perfect, and Instructors are encouraged to monitor Student use and report unexpected outputs to hello@lingrolearning.com.

23. Contact Information

Questions regarding these AI Terms may be directed to:

Lingro LLC
hello@lingrolearning.com
lingrolearning.com